Customer Success Assistant (UK market)
We are on a mission to make business spending joyful and smooth for the entire team. With the help of breakthrough technology, Pleo reduces the administrative complexity, eliminates expense reports and simplifies bookkeeping.
We are growing and therefore looking for a full-time intern to join our Customer Success team in Copenhagen, to support the U.K market. As an intern at Pleo you will be focusing on customer onboarding, engagement and support. This is a great opportunity to join us at our height of growth, giving you the opportunity to shape the foundation of customer success in Pleo and grow into becoming a remarkable part of our team.
- Collaborating with Account Managers to drive successful customer onboarding and nurturing
- Collecting product feedback from customers empowering our Product team
- Resolve customer concerns and manage expectations
- Customer support through chat, phone, virtual meetings and face-to-face customer meetings
- Copy writing / Content creation / Customer communication to drive product adoption
- Service oriented, organised and proactive!
- Dedicated team player who is working independently and with a genuine eagerness to learn and grow
- Excellent communication skills - verbal & written (Native English)
- Curious and enjoy to be in front of customers
- Being able to understand and navigate in more complex areas and systems
- Familiar with CRM systems and help desk software (Intercom, Hubspot etc.)
- Find it obvious to have an analytical and data-driven approach to your work
Experience with the following is a big plus:
- Customer Success / Customer support
- Accounting and accounting systems
- Data analysis and reporting
- Copywriting and content creation
- SaaS products
- Start-up life / Culture
Unique team mates and opportunities for personal development
Awesome office in the meatpacking district
Delicious lunch, Friday bars, Team Camps, Social Activities and weekly Crossfit.
For more insights into our culture at Pleo, please visit https://www.pleo.io/en/careers
We are looking forward to hearing from you.
Keep it short and send it our way - the sooner the better!
For any questions, feel free to write to [email protected]